Younger people in the U.S. are less likely than their parents and grandparents to find value in the traditional health care system according to the 2019 Digital Health Consumer Survey conducted by Accenture. The study found that younger people are generally “dissatisfied” or “very dissatisfied” with the state of traditional health care.
The younger generations are on the lookout for more “effectiveness, convenience, efficiency, and transparency,” according to the study. They are more inclined towards healthcare outside of traditional Western medicine, like acupuncture and yoga.
Across all patient groups, digital care is a more appealing option. 70% of respondents said that they would prefer a doctor who can provide follow-up care over e-mail or a text message. 53% of the respondents said that they would like to choose telemedicine to traditional in-person visits. Younger generations also value text-message-delivered test results and digital prescription refills.
Considering that Millennials are projected to become the largest generation by 2019, they hold the most power to influence the future health care models, according to the study conducted by Accenture.
Telehealth software is driven by technology and can be preferred by the young.